TERMS AND CONDITIONS
- Information about us
This site is operated by and the goods you purchase will be supplied by Tone Up Supplements Ltd (“we”). We are a registered company under company number 11173374 and with our registered office at: Claxheugh House, Keelman Road South, Sunderland SR4 0RL
Our main trading address is: Claxheugh House, Keelman Road South, Sunderland SR4 0RL
You can contact us by email at info@ToneUpSupplements.com
by telephone on xxxxxxx or write to us at:
Claxheugh House, Keelman Road South, Sunderland SR4 0RL
- Your personal information
- Contract conclusion
If you submit an order for goods via this site by clicking ‘Submit order’, your order is an offer to us to buy the goods on our website. We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. This is only an acknowledgement of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by emailing a despatch confirmation.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct. If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us (Details here).
The contractual language is English. We store the contract’s content and will send you the details of your order as well as our general terms via e-mail. The general terms you can find here at all times. The details about your recent orders you will find in your customer login.
- Prices & Product Images
We shall use our reasonable endeavours to ensure that the prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order. Where the correct price of the goods is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order at our discretion, in which case we will notify you of such rejection and the correct price for the goods.
ALL product images are for illustrative purposes only. Check the description for specifics of the product.
- Availability and delivery
Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
We deliver within the United Kingdom and the Republic of Ireland only.
We will deliver the goods ordered by you to the address you give us for delivery at the time you place your order on the site.
Delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
Payment for goods can be made by one of the following payment methods:
- Right To Cancel
When you order goods from us you have the right to cancel the contract without having to give a reason at any time within the “cooling off period” of fourteen calendar days.
The cancellation period will expire after 14 days from the day on which you receive the goods, or a third party (other than the carrier) indicated by you receives the goods.
To exercise your right to cancel you must inform us (Details here) of your decision to cancel the contract by a clear statement (eg a letter sent by post, fax or e-mail).
You can also electronically fill in and submit the cancellation form through logging in to your account on our website. If you use this option we will send you an acknowledgement of receipt of your cancellation by email without delay.
To meet the cancellation deadline you should send your notice to cancel before the 14 day ‘cooling off’ period has expired.
If you cancel the contract we will refund all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We will process the refund without undue delay, and not later than:
- a) 14 days after the day we receive back from you any goods supplied, or
- b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- c) If there were no goods supplied 14 days after the day on which we are informed about your decision to cancel this contract
We will make this refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.
Return of Goods
You must send back the goods or hand them over to us without undue delay, and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us.
Cost Of Return
You will be responsible for the direct cost of returning the goods. Where the goods weigh less than 30kg they can normally be returned by post.
You will not have any right to cancel a purchase for the supply of any of the following goods:
– For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
- Faulty Goods Returns Policy
After 14 days if you are not satisfied with a product or it has failed or become defective, please notify us at info@ToneUpSupplements.com
We will contact you directly and may ask you to return the goods and subject to the nature of any fault found we may:
– Provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale
– Or, with your approval, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be uneconomical, in which case we will refund to you the amount paid by you for the goods in question.
We will notify you of any refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
- Cancellation by us
We reserve the right to cancel the contract between us if, for example:
– we have insufficient stock to deliver the goods you have ordered;
– we do not deliver to your area; or
– one or more of the items you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
- Title and risk
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses.
It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
- Events beyond our control
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
- Law and Juridstiction
These terms are governed by English law, and any contracts formed between via this site will be governed by English law. The English courts will have exclusive jurisdiction over any dispute relating to these terms or any contracts between us.
All notices you send us must be sent to the contact details on this site (Details here). We may give notice to you at either the e-mail or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter.] In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, the e-mail was sent to the specified e-mail address of the addressee.