Your right to change your mind –
We’ve all done it, ordered something and then realised later that it is no longer needed.
You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item.
It’s so simple, please follow the steps set out below.
All items must be returned unused and in the original packaging as they were in when received by you.
Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.
Wrong items received –
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Damaged or faulty items –
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us.
Our return address is –